You know, when you invest in a piece of tech, you want to make sure you’re covered, right? Well, DJI, the bigwig of the drone world, is no exception. They’ve got your back with their warranty, but what exactly does it cover? Let’s break it down.
Table of Contents:
DJI Warranty vs. DJI Care Refresh: What’s the Deal?
First things first, we need to talk about the difference between the DJI Warranty and DJI Care Refresh. The DJI Warranty is like that safety net that comes standard with your drone purchase. It’s on the house, as long as you play by the rules.
Now, DJI Care Refresh, on the other hand, is like a deluxe version you can opt for at an extra cost. It’s your golden ticket to extra protection.
What’s in the DJI Warranty Package?
The DJI Warranty is all about manufacturing defects. They don’t promise that their drones are perfect, but if something goes wonky due to how it was made in the factory, they’ve got your back.
So, here’s what you’re covered for:
If your drone starts acting up because it rolled off the assembly line with a hiccup, DJI’s got the fix.
The “Don’ts” Covered by DJI Warranty
Now, let’s talk about what’s not in the warranty’s good graces. If any of the following shenanigans are what caused your drone’s misadventure, don’t expect DJI to foot the bill:
Oops, did you make a little boo-boo while flying? DJI isn’t covering that.
Unsanctioned DIY Projects
Messing around with your drone without following the rules? DJI’s not signing up for that.
If you take your drone to an unauthorized repair shop, you’re on your own.
Breaking the Rules
DJI has guidelines for a reason. If you take your drone on a wild adventure that doesn’t follow those rules—like pushing its range, flying too high, or letting it run on empty—DJI won’t be picking up the tab.
Rain, snow, and high winds? Not ideal flying conditions, and definitely not covered by the warranty.
Electronic Interference Zones
Don’t take your drone near radio towers or power stations, or you’ll be out of luck.
Overloading Your Drone
There’s a limit to how much your drone can carry. If you exceed it, no warranty magic for you.
Using off-brand gear or software? DJI’s warranty doesn’t apply there.
Thinking of fixing your drone with tips from non-DJI folks? Don’t expect DJI to approve.
Low Battery Woes
Trying to fly with a weak battery? That’s a no-go for the warranty.
Removing the Label
If you’re the type to peel off the identification label, it’s also peeling off your warranty.
Crashes and DJI Warranty
So, the big question is, does the DJI warranty cover crashes? Well, it depends. If your crash is due to a manufacturing defect and you’re still within the warranty’s loving embrace, DJI might help you out.
But if it’s a “whoopsie-daisy” moment on your part, expect some serious negotiations with DJI’s support team, and your wallet might have to step in.
How Long is the DJI Warranty Good For?
Here’s the scoop: different parts of your drone have different warranty periods. It ranges from 3 to 12 months. For example:
- The controller and sometimes the whole unit have a 12-month warranty.
- Propulsion systems, visual positioning systems, cameras, gimbals, batteries, and battery chargers usually get 6 months of warranty.
- High-end drones like the Matrice 600 get 9 months of warranty for the battery and charging hub.
Just check the manual or DJI’s website for the specifics of your drone’s warranty. It’s like reading the fine print, but it’s important.
Claiming Your DJI Warranty
Alright, let’s say your drone starts acting up during the warranty period. What do you do? First, get in touch with DJI support. Give ’em a call, shoot ’em an email, or submit a ticket on their support page.
You’ll need to prove you bought the drone from DJI or an authorized dealer. So, have your order number, receipt, and proof of purchase ready.
DJI’s tech whizzes will try to diagnose the problem and might help you fix it remotely. But sometimes, it’s a job for the pros. They might ask you to send your drone to them or an authorized repair shop.
In the best-case scenario, you won’t have to reach for your wallet. If the issue falls within the warranty’s scope, DJI’s got you covered.
Other Bits and Bobs
DJI takes responsibility for any damage or loss that occurs during transportation or when they’re handling your drone. Just keep in mind that warranty terms might vary depending on your region’s rules and regulations.
Can You Share the DJI Warranty Love?
Thinking of selling or gifting your drone? Well, good news—you can transfer the warranty to the new owner. If any hiccups happen during the warranty period, they’re covered too. But, you can’t do a swap and transfer the warranty from one drone to another.
Lost and Found: Replacing a Lost DJI Drone
Losing your drone is a bummer, but DJI can help you out. However, this doesn’t come with the standard warranty. Replacing a lost drone due to a flyaway is where DJI Care Refresh steps in.
For DJI Mini 2 and Mavic Air 2 owners, you’re in luck. It’ll cost you $$$ for the Mini 2 or $$$ for the Mavic Air 2, and you’ll need to add the DJI Care Refresh plan on top of that, which costs $49 for the Mini 2 and $$$ for the Mavic Air 2.
DJI Mini 2:
Mavic Air 2:
But this special treatment only applies to these two drone models. If you’ve got a different drone, you’ll need to keep a close eye on it because the flyaway coverage doesn’t extend to other models. If your drone takes a dip in the water, gets swiped, or goes MIA due to your forgetfulness, you’re on your own.
DJI Warranty Registration: Easy as Pie
You won’t need to jump through hoops or sign up for anything to enjoy the DJI Warranty. It kicks in the moment your drone arrives. What you do need to do is activate your drone, and here’s how:
- Charge that battery up.
- Turn on your controller and connect it to your smartphone.
- Power up your drone and connect it to the controller.
- Launch the DJI GO 4 app and click “Next” when you see the first screen.
- You’ll be prompted to name your drone, set your control preferences, choose your measurement units, and customize your buttons.
- Create your DJI account and activate it using your email.
And just like that, you’re ready to take to the skies, with your drone covered by the warranty.
FAQs: DJI and Lost Drones
Can DJI track a lost drone?
Yes, they can, but it’s a bit of a long shot. If your drone goes missing or is swiped, chances of getting it back are pretty slim. DJI has a couple of options to track down a lost drone:
- DJI Aeroscope: This is like DJI’s drone detective tool, mainly for law enforcement. It can detect drones within a 50-kilometer range, but the drone has to be powered on. If the battery’s out or not working, you’re out of luck.
- Find My Drone App: DJI drones come with a Find My Drone app. It’s your best bet to find your drone as long as it’s near your controller and powered up.
Can I buy DJI Care Refresh after a crash?
Nope, if you’ve already had a little mishap with your drone, you can’t waltz in and buy DJI Care Refresh. You’ve got a 48-hour window from activating your drone to sign up for it. After that, you might need to provide video proof that your drone is in one piece, and even then, it’s not a guarantee.
Your best bet to keep your drone safe is to go for drone insurance from companies that offer comprehensive coverage.
Can You Buy DJI Care Refresh Every Year?
Sorry, but you can’t keep renewing DJI Care Refresh every year. You’re only eligible for one additional year of DJI Care Refresh. So, you’ve got a maximum of two years of coverage. If your drone’s a trooper and outlasts its coverage, it might be time to look into third-party insurance.
In a Nutshell [DJI Drone Warranty]
So, what’s the verdict on the DJI Warranty? It’s there, but it’s not a fortress of protection. It covers manufacturing defects, and that’s about it. Plus, it only lasts for a year, and not everyone gets to cash in on it.
That’s where DJI Care or DJI Care Refresh comes into play. For a little extra dough, you get more extensive coverage for a longer time. Think of it as insurance for your drone, especially if you’re putting it to work for business purposes.
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